Support

Qingdao Aikson Machinery Co., Ltd.

Qingdao Aikson Machinery Co., Ltd. is committed to providing customers with high-quality products and services. We continuously improve our service quality while ensuring the advanced technology, reliability, and stability of our equipment.

Our comprehensive after-sales support includes:
✔ Timely delivery and installation
✔ Equipment maintenance and technical services
✔ User training and long-term technical support

We guarantee that every customer receives professional, efficient, and reliable service for a hassle-free experience.

1. Safe Packaging & On-Time Delivery

We ensure that all equipment is securely packaged to prevent moisture, rain, rust, corrosion, and vibration damage. Clear labeling is provided to facilitate safe and timely delivery.

2. Fast & High-Quality Technical Service

To ensure the smooth operation of your equipment, we provide:

• 24/7 Technical Support Hotline with experienced engineers available
• Local maintenance centers for quick response and troubleshooting
• On-site service within:
  • 24 hours for Lujiang Husong region
  • 48 hours for other regions
• Free technical consultation for all customers

📞 Service Hotline: 13853637738 (Chinese)

3. Free Equipment Commissioning & Training (China Only)

Our engineers oversee the entire process, including:
✔ Equipment commissioning and fine-tuning
✔ On-site user training
✔ Testing and validation

After successful commissioning, a written test report is provided. Engineers will only leave the site after receiving customer approval.

4. Regular Inspections for Optimal Performance

We conduct bi-annual inspections as part of our preventive maintenance program.
Our team, including technical engineers and designers, evaluates:

• Equipment performance
• User feedback
• Potential software and hardware upgrades

This ensures continuous improvement and efficiency.

5. Warranty Policy

• Standard Warranty: 12 months after successful installation & commissioning
• Covers: Parts, components, and travel expenses
• Exclusions: Natural disasters & man-made damage

6. Lifetime Maintenance for Long-Term Reliability

• Extended Warranty: 18 months for equipment, 12 months for electrical components
• Post-Warranty Services: Paid maintenance services available to ensure continuous operation

7. User Records & Continuous Improvement

We maintain detailed user profiles to track equipment performance and customer feedback.
This allows us to:
✔ Quickly resolve customer issues
✔ Improve product quality based on real-world use
✔ Enhance future product development

8. Spare Parts Availability

We maintain an extensive spare parts inventory, ensuring:

• Availability for at least 15 years
• Competitive pricing on replacement parts

📌 Note: Wear-and-tear parts are not covered under warranty.